Privacy Policy

Tutor Doctor is committed to protecting and respecting the privacy of any and all personal information that it gathers in the course of doing business, as required under the Privacy Act 1988 (Cth) (the Privacy Act) and the Australian Privacy Principles (APPs).

We collect only the essential information needed to perform the functions required by Tutor Doctor. Tutor Doctor has taken steps to ensure the information is stored in safe, secure locations with access only granted to those employees who require the information in order to perform their employment responsibilities.

This Policy explains when and why we collect personal information about you. We may change this Policy from time to time, but we will not treat your personal information in a manner inconsistent with the Policy at the time your information is collected without notifying you.

Collection of Your Personal Information

We obtain information about you when you use our website, when you provide it to us or our franchisees, or occasionally from third parties.
We may collect personal information including:

• Identifiers: name, email address, phone number, postal code.
  
• Demographic information: age, gender.
  
• Internet or network activity: IP address, browser type, domain name, access time, referring website address.
  
• Education information: academic status, school, course of study.
  

We use this information to:

• Communicate with you.
  
• Deliver tutoring services.
  
• Improve our services and marketing.
• Process employment or contractor enquiries and forward applications to the relevant local franchisee for consideration.
• Share your details with the relevant local franchisee so they can contact you to provide more information about their services or arrange a consultation
• Comply with legal obligations.
  

If you make a payment to us, your payment details are not held by us but are collected by our third-party payment processors who specialise in secure online capture and processing of such transactions.

Use and Disclosure of Personal Information

Tutor Doctor does not sell, rent, or lease customer lists to third parties.

We may disclose personal information:

• To trusted service providers (such as email/SMS platforms, advertising platforms, payment processors, or delivery services) to help us provide services.
• To send you marketing communications about our services or those of our franchisees or partners (including but not limited to third parties such as Facebook, Scorpion, etc).You may opt out of receiving such communications at any time by clicking “unsubscribe” in our emails or contacting our Privacy Officer. 
• To the relevant local Tutor Doctor franchisee so they can contact you in response to your inquiry and provide services. Franchisees are independently owned and operated and may maintain their own privacy practices.
• If required or authorised by law, or in order to protect rights, property, or safety.
• If you apply for a role or express interest in working with us or one of our franchisees, your personal information may be disclosed to the relevant independently owned and operated franchisee for the purpose of assessing your application or suitability for a role. Franchisees may have their own privacy practices.

We do not actively collect sensitive information (such as health, racial or ethnic origin, political opinions, or religious beliefs), unless it is necessary for a specific purpose and we have obtained your consent or are otherwise permitted by law.

We do not share mobile information with third parties for their own marketing or promotional purposes.

We may disclose your personal information to trusted service providers and affiliates located in countries including Canada, the United States, and other jurisdictions where our global operations are based. Where personal information is disclosed overseas, we will take reasonable steps—such as contractual agreements and due diligence—to ensure the recipient complies with privacy obligations equivalent to the APPs. However, in some cases, these countries may not have privacy laws equivalent to those in Australia. By using our services, you consent to such disclosures.

Cookies

Our website uses cookies to enhance your experience. You may configure your browser to refuse cookies, but some features may not function properly.

Security of Your Information

Tutor Doctor secures personal information from unauthorised access, use, or disclosure through technical and organisational safeguards. However, no method of transmission over the internet is completely secure, and you provide information at your own risk.

Your Rights under Australian Law

Under the Privacy Act and APPs, you have the right to:

• Access the personal information we hold about you.
  
• Request correction if the information is inaccurate, out of date, or incomplete.
  
• Opt out of receiving direct marketing communications at any time.
  

Requests should be made in writing to the contact below. We may require verification of identity before providing access or making corrections.

Children

We are especially concerned to protect the privacy of children under 16. If you are under 16, please obtain your parent/guardian’s consent before providing personal information.

Independently Owned Franchisees

Some of your personal information may be shared with, or collected directly by, our independently owned and operated franchisees. For example, when you submit an inquiry through our website, your details may be provided to the relevant franchisee who will contact you to arrange a consultation or provide services.

While we require our franchisees to comply with this Privacy Policy or an equivalent standard, they may also maintain their own privacy practices. We encourage you to contact the relevant franchisee directly if you have any questions about how they handle your information. You may also contact our Privacy Officer.

Complaints

If you believe we have breached the APPs, you may contact us using the details below. We will investigate your complaint and aim to respond within 30 days. If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.

Changes to This Policy

We may update this Privacy Policy from time to time. Updates will be published on our website, and we encourage you to review it periodically.

Contact Information

If you have any questions about this Privacy Policy, wish to access or correct your information, or make a privacy complaint, please contact us at:

Email: legal@tutordoctor.com
Attention: Privacy Officer – Tutor Doctor Australia